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Refunds and Returns:

We offer a 30 days return policy, because of the personal nature of our products, refunds are only permitted if there was an error made by us when we shipped the items or if the items are defective.

Please do not attempt to return your product without contacting us first, you can email us service@newsexmachine.com and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

When ordering products from our website, it is your responsibility to choose the correct item(s). By making a purchase from us you are confirming that you fully understand all the terms and conditions stated here and also agree to all terms and conditions.

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 30 days to the address you receive from us. Items returned without original packaging will not be refunded so please keep all packaging for the 30 days return period. If you have any further questions or problems, please email us at service@newsexmachine.com

Order Cancellations
We realize there may be some cases when an order may need to be cancelled. If you need to cancel an order, we require that you contact us via Email for a cancellation number. Orders cannot be cancelled once your package has shipped. All cancelled orders will be charged a 6% processing fee.

Back Orders
Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations where a third party cannot supply us with a particular product or materials as soon as we would like them to. Machine orders may also be heavier than normal. In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible without additional shipping charges. We do not back order items for International Customers. In the event you order an item that is not in stock we will notify you by email.

Returns
Due to the nature of the products we sell we DO NOT TAKE RETURNS for any reason. No refunds are provided for any reason. If an item is deemed defective we will replace the item with the same exact item for a period of 30 days of the orders receipt. Our return policy is strict so you can feel confident you are receiving brand new merchandise and we are able to continue to offer the lowest prices in the industry.